Shipping policy

SHIPPING POLICY

Last Updated: 23 June 2026

Welcome to BEKAE. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

By placing an order with BEKAE, you agree to this Shipping Policy.

1. Order Processing

BEKAE operates as a Print-on-Demand clothing store.

All products are manufactured after an order is successfully placed and payment is confirmed.

Orders are generally processed within 1-3 business days before dispatch.

Order processing times may be extended during:

  • Festivals and public holidays
  • Seasonal sales
  • High order volumes
  • Unexpected operational delays

Business days mean Monday to Saturday, excluding public holidays.

2. Shipping Locations

We currently ship across most serviceable locations within India.

Delivery availability depends on courier service coverage.

At this time, we do not guarantee international shipping unless explicitly stated on our website.

We reserve the right to refuse shipping to certain locations that are not serviceable by our delivery partners.

3. Estimated Delivery Time

Estimated delivery timelines are:

Region Estimated Delivery Time
Metro Cities 3-7 business days
Tier 2 & Tier 3 Cities 4-9 business days
Remote Areas 5-12 business days

These timelines are estimates and not guarantees.

Actual delivery may vary depending on:

  • Courier partner performance
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Natural disasters
  • Other circumstances beyond our reasonable control

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, we may offer:

  • Free shipping promotions
  • Discounted shipping offers
  • Limited-time shipping campaigns

Such offers may be modified or withdrawn without prior notice.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (if available).

Tracking information may take 24-48 hours to become active after dispatch.

Customers are responsible for monitoring shipment updates.

6. Address Accuracy

Customers are solely responsible for providing accurate shipping information.

Please verify:

  • Full name
  • House/Flat number
  • Street address
  • Landmark (if applicable)
  • City
  • State
  • PIN code
  • Mobile number

BEKAE is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by customers.

7. Failed Delivery Attempts & Return To Origin (RTO)

Orders may be returned to us by the courier if:

  • Customer is unavailable after multiple delivery attempts
  • Incorrect address is provided
  • Customer refuses delivery
  • Customer cannot be contacted
  • COD amount is unavailable at delivery (if COD is offered)

In such cases:

  • Original shipping charges are non-refundable.
  • Re-shipping charges may apply before the order can be sent again.
  • Refunds will not be provided for customer-caused RTO orders.

8. Delayed Shipments

Delivery delays may occur due to:

  • High seasonal demand
  • Courier network issues
  • Public holidays
  • Severe weather conditions
  • Government restrictions
  • Technical or operational disruptions

BEKAE is not liable for delays beyond its reasonable control.

However, we will make reasonable efforts to assist customers in tracking delayed shipments.

9. Lost Packages

A package may be considered lost only after confirmation from the courier partner.

If an order is officially declared lost in transit, customers may be eligible for a replacement or refund after verification.

Customers must contact us within 7 days after the expected delivery date if they suspect a shipment issue.

10. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To process a claim, customers may be asked to provide:

  • Order number
  • Photographs of the product
  • Photographs of the package
  • An unboxing video

Failure to provide supporting evidence may affect claim eligibility.

11. Partial Shipments

In certain situations, multiple products in a single order may be shipped separately.

Customers will receive tracking information for each shipment when applicable.

Additional shipping charges will not be imposed unless explicitly disclosed during checkout.

12. Customer Support

For shipping-related questions, please contact us.

BEKAE

Email: bekaeofficial@gmail.com

Business Address: [ kharagpur, West Bengal, pin code:721301, India]

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

13. Consumer Rights

Nothing in this Shipping Policy limits any rights available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019.